Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
How does ItsASecretDesigns support the client with customer service?
Once a client buys one of our designs, we consider them CLIENT FAMILY so if ANYTHING is not to their full satisfaction when they receive their boxed wreath, we want to make it right.
From the way we listen to the clients' wishes regarding gift wrapping needs, full sized, gift notecards, and over protective safe packaging, we try to secure a great purchase and shipping experience.
If shipping has brought them an imperfect wreath, we want to know and make it right. We would send a paid fedex return label, at our expense. We would then fix whatever shipping damage repair is needed or fully refund them.
In the end, we treat clients like we would prefer to be treated. Our client is smart to choose us because they are always right!
Care instructions
For Weather Hanging: Most of the materials used in your wreath are considered durable for front door decor. We even use zipties versus wire, just to be sure of durability.
However, we recommend at least a front door overhang to protect it from outside direct moisture. As with anything exposed to direct sunlight, fading can happen. To best prevent this, we use a spray acrylic before shipment for protection, but please limit intense direct sun as much as you can.
Wreath Storage: Your wreath should be stored in a climate controlled room or closet with the storage bag we provide or one like it. Extreme temps- hot or cold could affect glue or paint. Wreaths hang well on hangers in any closet space or inside storage. Hope this helps!